At New Royal Medical & Dental Center ("NRMDC", "we", "our", or "us"), accessible from www.nrmdc.ae, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or avail of our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and address.
Medical Information: Appointment department and doctor name
Website Usage Data: IP address, browser type, pages visited, and time spent on the site.
Communication Records: Emails, messages, or inquiries you send to us.
2. How We Use Your Information
We use the collected information for purposes including but not limited to:
Scheduling and managing appointments.
Providing accurate medical and dental care.
Responding to inquiries and support requests.
Sending important updates or health reminders.
Improving our website and patient services.
Ensuring legal and regulatory compliance.
3. How We Share Your Information
We do not sell or trade your personal data. We may share it:
With healthcare professionals involved in your treatment.
With laboratories or diagnostic services for test processing.
With government or regulatory bodies, if legally required.
With service providers supporting our operations (e.g., IT support), under strict confidentiality.
4. Data Protection
We implement appropriate technical and organizational measures to safeguard your personal and medical data from unauthorized access, alteration, disclosure, or destruction.
These include: Secure servers and encrypted communications, Access control and regular staff training, Strict data retention policies in line with UAE healthcare regulations.
5. Your Rights
You have the right to:
Request correction of inaccurate information.
Withdraw consent for data use (where applicable).
Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact us at frontoffice@nrmdc.ae.
6. Cookies and Tracking
Our website may use cookies to enhance user experience. Cookies help us analyze web traffic and tailor services. You may choose to accept or decline cookies through your browser settings.
7. Third-Party Links
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies.
8. Changes to This Policy
We reserve the right to update this policy from time to time. All changes will be posted on this page with the updated effective date. We encourage you to review it periodically.
9. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact:
New Royal Medical & Dental Center
Al Qawasim Corniche, Ras Al Khaimah, UAE
Tel: +971 7 2212050
Email: frontoffice@nrmdc.ae
Update on: 9 April 2025
